Refund policy

Thank you for shopping with iTechArena. We strive to ensure that every product you receive meets your expectations. However, if you are not completely satisfied with your purchase, you may be eligible to return it for a refund or exchange, subject to the terms below.

The returns would happen within 3 to 4 days and also the damaged and defective items would be processed within 4 to 5 days and the replaced products would be delivered to the customer within 3 days.

If you are receiving any damaged or defective products please contact us within 24 hrs so we will Re-deliver either exchange or replace products within 5-6 working days.

The refunded amount would be credited to the customer's bank account within 3 to 4 days .

2. Non-Returnable Items

The following items may not be eligible for return (unless defective or damaged on arrival):

Products marked as Non-Returnable on product page
Activated devices or products with opened seals (where applicable)
Software, digital products, or downloadable products
Personal use items (where hygiene is a concern)
Clearance / Final Sale items (unless defective on arrival)

3. Valid Reasons for Returns

You may request a return if:

Product was delivered in physically damaged condition
Product has missing parts or accessories
Wrong product was delivered
Product has manufacturing defect
Product is no longer required (Only if eligible under product category policy)

Important: Some products may not be eligible for return due to change of mind, incorrect model selection, or wrong color selection.

4. Return Process

To initiate a return:

Email us at [email protected]
Request a Return Merchandise Authorization (RMA) Number
Once approved, securely pack the item in original packaging
Include proof of purchase and RMA details

Return items must be sent to:

Harbans Singh & Sons
Attn: Returns (RMA #)
SCO 1072-73, Ground Floor
Sector 22-B
Chandigarh – 160022
India

In some cases, we may arrange reverse pickup depending on product category and location.

5. Device Data Responsibility

If returning smartphones, laptops, smart devices, or any storage device:

Remove all personal data
Logout from all accounts
Remove screen locks and passwords

iTechArena will not be responsible for any personal data left on returned devices.

6. Inspection & Approval

Once received, products will be inspected. We reserve the right to:

Approve return
Reject return if policy conditions are not met
Deduct charges if product is returned in improper condition

7. Return Policy

The returns would happen within 3 to 4 days and also the damaged and defective items would be processed within 4 to 5 days and the replaced products would be delivered to the customer within 3 days.

If you are receiving any damaged or defective products please contact us within 24 hrs so we will Re-deliver either exchange or replace products within 5-6 working days

9. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

Order Number
Photos / Videos of damage
Description of issue

10. Sale & Promotional Items

Some sale items may be Final Sale
Insurance or shipping protection may be required for damage claims (if applicable)

11. Right to Refuse Returns

We reserve the right to refuse returns if:

Product is used or damaged by customer
Missing accessories or packaging
Return request is outside return window
Serial numbers do not match

12. Contact Us

If you have questions about returns: