Last Updated: 31 August 2026
Thank you for shopping with iTechArena. We strive to ensure that every product you receive meets your expectations. However, if you are not completely satisfied with your purchase, you may be eligible to return it for a refund or exchange, subject to the terms below.
1. Return Eligibility
All return requests must be initiated within 7 (Seven) days, counted from the date of delivery for orders placed on itecharena.com, or from the date of purchase for items bought in person at our Chandigarh showroom.
To be eligible for return:
- Item must be unused and in new condition
- All original tags, labels, and protective films must be intact
- Original packaging must be available
- All accessories, manuals, warranty cards must be included
- Valid proof of purchase must be provided
Note: Returns are only applicable to eligible products. Not all products are returnable.
2. Non-Returnable Items
The following items may not be eligible for return (unless defective or damaged on arrival):
- Products marked as Non-Returnable on product page
- Activated devices or products with opened seals (where applicable)
- Software, digital products, or downloadable products
- Personal use items (where hygiene is a concern)
- Clearance / Final Sale items (unless defective on arrival)
3. Valid Reasons for Returns
You may request a return if:
- Product was delivered in physically damaged condition
- Product has missing parts or accessories
- Wrong product was delivered
- Product has manufacturing defect
- Product is no longer required (Only if eligible under product category policy)
Important: Some products may not be eligible for return due to change of mind, incorrect model selection, or wrong color selection.
4. Return Process
To initiate a return:
- Email us at [email protected]
- Request a Return Merchandise Authorization (RMA) Number
- Once approved, securely pack the item in original packaging
- Include proof of purchase and RMA details
Return items must be sent to:
iTechArena (a trading name of M/s Harbans Singh & Sons)
Attn: Returns (RMA #)
SCO 1073, Ground Floor
Sector 22-B
Chandigarh 160022
India
Return shipping costs: Customers are responsible for paying their own return shipping costs, except in cases where an item arrives defective or damaged.
If the item arrives defective, damaged, or is not the product you ordered, iTechArena arranges and pays for the return pick-up in full. For all other returns you may either send the item to the address above using a courier of your choice, or ask us to book a reverse pick-up where one is available for your product category and location — in that case the actual courier charge is shown to you in writing and deducted from your refund only after you approve it.
5. Device Data Responsibility
If returning smartphones, laptops, smart devices, or any storage device:
- Remove all personal data
- Logout from all accounts
- Remove screen locks and passwords
iTechArena will not be responsible for any personal data left on returned devices.
6. Inspection & Approval
Once received, products will be inspected. We reserve the right to:
- Approve return
- Reject return if policy conditions are not met
- Decline the return, or accept it at a reduced value, if the product is returned in improper condition — used, damaged after delivery, or missing accessories or packaging
No restocking fee. iTechArena does not charge a restocking fee, a handling fee, or any other deduction on an approved return. If inspection shows the product is not in the condition required above, we will either decline the return or offer a reduced refund. Any reduction reflects the actual loss in value, and the exact amount is sent to you in writing for your approval before any refund is processed. If you do not accept it, we will return the item to you.
7. Refund Policy
If approved:
- Refunds will be processed via original payment method
- Processing time: 5–10 business days (may vary by bank/payment partner)
Delivery on retail orders within India is free, so there is no outbound delivery charge to refund. Return shipping is paid by the customer, except where the item arrived defective, damaged, or incorrect — in which case iTechArena bears the full cost.
8. Exchanges
Eligible products may be exchanged for:
- Same product replacement
- Replacement of defective unit
- Alternative product (price difference applicable)
9. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with:
- Order Number
- Photos / Videos of damage
- Description of issue
10. Sale & Promotional Items
- Some sale items may be Final Sale
- Insurance or shipping protection may be required for damage claims (if applicable)
11. Right to Refuse Returns
We reserve the right to refuse returns if:
- Product is used or damaged by customer
- Missing accessories or packaging
- Return request is outside return window
- Serial numbers do not match
12. Contact Us
If you have questions about returns:
📞 Phone: +91 90232 52627
📧 Email: [email protected]
🌐 Website: www.iTechArena.com
GSTIN: 04AACFH9741H1ZF