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Last Updated: 31 August 2026

At iTechArena, we are committed to delivering your orders quickly, safely, and reliably. This Delivery Policy explains how orders are processed, shipped, and delivered when you shop on www.iTechArena.com.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

  • Orders are typically processed within 1–2 business days
  • Processing excludes Sundays and public holidays
  • Orders placed during sales or high-demand periods may take longer to process

Once your order is processed, it is handed over to the courier or prepared for delivery/pickup.

2. Delivery Options

Depending on product availability and serviceable location, we offer:

  • Same-Day Delivery (Tricity area: Chandigarh, Mohali, Panchkula — orders placed before 4:00 PM on business days)
  • Next Day Delivery (Selected cities only)
  • Standard Delivery (2-6 Business Days)
  • Store Pickup (Available at our SCO 1073, Sector 22-B, Chandigarh showroom — ready within 2 hours of order confirmation)

Delivery availability and estimated times are shown at checkout based on your PIN code.

3. Shipping Charges — Retail Orders

A retail order is a normal purchase made directly on itecharena.com and paid for at checkout — typically one or two pieces.

  • Dispatch is pan-India and free of charge — there is no minimum order value and no delivery fee to any serviceable PIN code in India
  • Standard delivery is 2-6 business days from dispatch
  • Store pickup is always free at our SCO 1073, Sector 22-B, Chandigarh showroom

International retail orders

  • International orders do carry a shipping charge. Free delivery applies to Indian PIN codes only
  • The charge is calculated from the weight of the package and the destination country, and is shown at checkout before payment
  • Customs duties and import taxes are additional and are payable by the customer — see Section 11

4. Shipping Charges — Bulk & B2B Orders

A bulk or B2B order is a wholesale, reseller, corporate or institutional purchase — generally five units or more, or any order arranged with our team rather than paid for at retail checkout.

  • Bulk and B2B freight is not free and cannot be calculated at checkout. The cost depends on the quantity, the total weight and volume, the delivery location, and the transport mode required
  • We send you a written freight quotation together with your pro-forma invoice, before you commit to the order
  • You may instead nominate your own transporter, in which case we hand the consignment over freight-to-pay
  • The free pan-India dispatch described in Section 3 applies to retail orders only and does not apply to bulk or B2B consignments

For a bulk quotation, contact us on +91 90232 52627 or [email protected] with the models, quantities and delivery PIN code.

5. Shipping Methods

We work with trusted courier and logistics partners to deliver your orders safely. Shipping methods may include Standard Shipping, Expedited Shipping, and Express / Priority Shipping. Availability depends on location and product category.

6. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email/SMS, tracking number, and courier partner details. You can track your order using the tracking link provided.

7. Delivery Address Responsibility

Customers must ensure the shipping address is complete and accurate and the contact number is correct and reachable. iTechArena is not responsible for delivery delays or losses due to incorrect address details.

8. Delivery Confirmation & Security

For security reasons, some orders may require OTP or Signature on Delivery. If you are unavailable, the courier may attempt re-delivery or provide pickup instructions.

9. Delivery Delays

While we aim for timely delivery, delays may occur due to weather conditions, natural disasters, transport disruptions, government restrictions, or high seasonal demand. We appreciate your patience in such cases.

10. Order Changes

Once an order is placed, address or shipping method changes may not be possible. Please contact customer support immediately if modification is required.

11. International Shipping

We may offer international shipping to selected countries. Shipping charges apply to all international orders and are calculated based on package weight and destination country, shown at checkout before payment. Customs clearance may be required, and any import duties or taxes are paid by the customer. Delivery time varies by destination.

12. Failed Delivery Attempts

If delivery fails due to customer unavailability, incorrect address, or unreachable contact number, re-delivery or return shipping charges may apply.

13. Damaged Package During Delivery

If your package appears damaged: do not accept delivery if visibly tampered, or record a video while opening the package. Contact us within 48 hours of delivery with your order number and photographic evidence.

14. Returns

For returns, replacements, or exchanges, please refer to our Return & Exchange Policy page.

15. Contact Customer Support

For delivery or shipping queries:

📞 Customer Care: +91 90232 52627
📧 Email: [email protected]
🌐 Website: www.iTechArena.com